Dealing with Difficult Behaviours - Adelaide

Dealing with Difficult Behaviours - Adelaide

You know that feeling when someone walks into your meeting and you can already sense the tension building? Maybe it's the colleague who shoots down every idea, the team member who always finds problems but never solutions, or that person who seems to turn every discussion into a personal attack. We've all worked with people whose behaviour makes our job harder than it needs to be.

The thing is, difficult behaviour rarely comes out of nowhere. There's usually something driving it - stress, confusion, feeling unheard, or sometimes they just don't know how their actions affect others. But here's what I've learned after years of dealing with difficult behaviours in workplaces: you can't change other people, but you can absolutely change how you respond to them.

This isn't about becoming a human resources expert or a therapist. It's about giving you practical tools that actually work when someone's behaviour is making your workday miserable. You'll learn how to stay calm when someone's pushing your buttons, how to redirect conversations that are going nowhere productive, and most importantly, how to protect your own energy while still getting the job done.

We'll cover real scenarios you probably face every week. Like what to do when someone interrupts you constantly in meetings, how to handle the colleague who complains about everything but won't take suggestions, or how to respond when someone gets defensive the moment you try to give feedback. You'll also learn to spot the early warning signs that someone's about to blow up, so you can either defuse the situation or at least protect yourself from the fallout.

What You'll Learn:
- How to stay calm and professional when someone's behaviour triggers you
- Techniques for redirecting negative conversations back to productive outcomes
- Ways to set boundaries without creating more conflict
- How to give feedback to difficult people without them shutting down
- Strategies for protecting your own mental energy in challenging interactions
- When to involve management and when to handle things yourself
- How to document problematic behaviour if it becomes a pattern

The sessions include plenty of practice with scenarios based on real workplace situations. You'll leave with scripts and phrases that actually work, plus the confidence to use them. We'll also cover how to recover from difficult interactions - because let's be honest, even with the best techniques, some conversations are going to drain you.

One thing we'll definitely address is the difference between someone having a bad day and someone whose behaviour is consistently problematic. The strategies are different, and knowing which situation you're dealing with makes all the difference in how you respond.

The Bottom Line:
You can't control other people's behaviour, but you don't have to let it control your workday either. These techniques will help you handle difficult situations more effectively while keeping your sanity intact. Most participants tell us they wish they'd learned this stuff years ago - it would have saved them so much stress and frustration. Whether you're dealing with one particularly challenging person or just want better tools for handling conflict, dealing with difficult behaviours becomes much more manageable when you know what you're doing.