Dealing with Difficult Behaviours - Brisbane

Dealing with Difficult Behaviours - Brisbane

You know that person in your office - the one who dominates every meeting, constantly complains about everything, or seems to turn every simple conversation into drama? Yeah, we've all worked with them. And if you're thinking "actually, everyone in my office is pretty normal," well... you might be that person. But don't worry, we've all got our moments.

Here's the thing about difficult behaviours at work: they're rarely about being difficult just for the sake of it. Most of the time, there's something else going on underneath. Maybe it's stress, maybe they feel unheard, or maybe they just never learned how to communicate professionally. The good news? Once you understand what's driving these behaviours, you can actually do something about them.

I've been training people on this stuff for years, and I can tell you that most managers handle difficult behaviours in one of two ways: they either avoid the person completely (which solves nothing) or they blow up and make everything worse. Neither approach works, and both leave you feeling frustrated and your team walking on eggshells.

This dealing with difficult behaviours course isn't about changing people's personalities - that's not your job, and it's not possible anyway. It's about giving you practical tools to redirect negative behaviours, have productive conversations instead of arguments, and create boundaries that actually stick.

We'll cover the real situations you face every day: the colleague who interrupts everyone, the team member who shoots down every idea, the person who takes credit for your work, and yes, even dealing with customers who seem determined to ruin your day. You'll learn how to stay calm when someone's pushing your buttons, how to address problems without creating bigger ones, and most importantly, how to protect your own sanity in the process.

What You'll Learn:
- How to identify what's really driving difficult behaviours (spoiler: it's usually not what you think)
- Specific phrases and techniques that defuse tension instead of escalating it
- Ways to set clear boundaries without sounding like a drill sergeant
- How to have those awkward conversations that everyone avoids but really need to happen
- Strategies for dealing with passive-aggressive behaviour that actually work
- When to involve HR and when to handle things yourself

The reality is that difficult people aren't going anywhere. Every workplace has them, and learning to deal with them effectively isn't just about making your day easier - it's about advancing your career. Managers who can handle challenging situations with grace and professionalism are the ones who get promoted. They're the ones people come to when things get messy.

This training is especially valuable if you're in a customer-facing role, manage a team, or work in a high-stress environment where tensions run high. But honestly, even if you work alone in a library, you'll probably encounter difficult behaviour at some point, and you'll be glad you know how to handle it.

The Bottom Line:
You'll walk away with a toolkit of practical strategies that you can use immediately. No theory, no complicated frameworks - just real techniques for real situations. By the end of this session, you'll feel more confident dealing with challenging people, and you'll have specific strategies for the most common difficult behaviours you encounter. Plus, you might just discover that some of these dealing with difficult behaviours techniques work pretty well in your personal life too.